{"xsrfToken":"aef37f0bcf8617c9d524441c932ad7c025c27d47_lout","branding":{"id":"13","key":"xds","name":"XD Solution Service Desk","portalBaseUrl":"/servicedesk/customer/portal/13","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/13/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a61d16","headerLinkHoverBGColor":"#a61d16","headerBadgeColor":"#a61d16"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Service Portal","sharedPortalName":"Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Kundenbereich","sharedPortalName":"Kundenbereich","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Service Portal","sharedPortalName":"Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009ee5","helpCenterTitleColor":"#474849","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8ab78eca-c219-44cc-8e79-fe8fff0b63ba/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmRlYzBjNC1kYjRhLTQ0ZmUtODkwMC0yYjgxNWU0MmViYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhYjc4ZWNhLWMyMTktNDRjYy04ZTc5LWZlOGZmZjBiNjNiYSI6WyJyZWFkIl19LCJleHAiOjE3NDM3ODE0NDUsIm5iZiI6MTc0Mzc4MDg0NX0.cqGIdafcR_Y0QplMimCoTnABMqyGMuYNUeSiRcx23wI&client=d2dec0c4-db4a-44fe-8900-2b815e42ebb6&height=300&mode=fit","bannerMediaApiFileId":"8ab78eca-c219-44cc-8e79-fe8fff0b63ba","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"13","key":"xds","projectId":12419,"serviceDeskId":13,"name":"XD Solution Service Desk","description":"<p>Welcome! You can raise a request for XD Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"126","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11109,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11109","groups":[35],"key":""},{"id":"131","name":"Project","descriptionHtml":"","callToAction":"Project","introHtml":"<p>Submit a request for a new project</p>","icon":11110,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11110","groups":[35],"key":""},{"id":"132","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Create an issue for an existing project</p>","icon":11102,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11102","groups":[35],"key":""},{"id":"127","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11087,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11087","groups":[],"key":""},{"id":"124","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11096,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11096","groups":[],"key":""},{"id":"125","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11101,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11101","groups":[],"key":""},{"id":"129","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Create an issue for an existing project</p>","icon":11095,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11095","groups":[],"key":""},{"id":"130","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11099,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11099","groups":[],"key":""},{"id":"123","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11080,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11080","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[132,131,126]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":13,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"XDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmRlYzBjNC1kYjRhLTQ0ZmUtODkwMC0yYjgxNWU0MmViYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjQxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3ODIwNDUsIm5iZiI6MTc0Mzc4MDg0NX0.WAnxoovjqUTYvWZx2JLbp8ky3QRUlyASYs-U_HKeIbs","targetCollection":"upload-project-12419","endpointUrl":"https://api.media.atlassian.com","clientId":"d2dec0c4-db4a-44fe-8900-2b815e42ebb6","tokenDurationInMins":20}},"reqCreate":{"id":132,"projectId":12419,"form":{"name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","intro":"<p>Create an issue for an existing project</p>","instructions":"","icon":11102,"iconUrl":"https://xd-solution.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11102","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10909","fieldConfigId":"12122","label":"Project","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/13/create/132","requestValidateBaseUrl":"/servicedesk/customer/portal/13/validate/132","calendarParams":{"firstDay":0,"date":"2025-04-04T17:34:05+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMmRlYzBjNC1kYjRhLTQ0ZmUtODkwMC0yYjgxNWU0MmViYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjQxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3ODIwNDUsIm5iZiI6MTc0Mzc4MDg0NX0.WAnxoovjqUTYvWZx2JLbp8ky3QRUlyASYs-U_HKeIbs","targetCollection":"upload-project-12419","endpointUrl":"https://api.media.atlassian.com","clientId":"d2dec0c4-db4a-44fe-8900-2b815e42ebb6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=xd-solution","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"aef37f0bcf8617c9d524441c932ad7c025c27d47_lout","baseUrl":"https://xd-solution.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://xd-solution.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d2dec0c4-db4a-44fe-8900-2b815e42ebb6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c2b1de59c6694151b33fdbea332fad6a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}